There’s nothing more annoying than a ‘Duplicate Delegate’ - when someone is registered twice in a system.
It can lead to inaccurate reports, overbooked events and general frustration for administrators. That is why our Learning Management System (LMS) is designed to stop this from happening as much as possible.
How does our LMS do this?
Our LMS prevents duplicate delegates through a mixture of automatic system actions and actions carried out by the administrator.
The system trawls the delegate list and reviews all profiles to see if there are any profiles that it believes may be duplicates., and pulls them into the Duplicate Delegates Report
What happens if you receive an email notification about merging delegates?
Once you merge two delegates (see below image), the system will take the two records and creates a new, single delegate record.
It also remembers the other email addresses, so they can’t register again using the other emails. The new delegate record will have all bookings and evaluations from both accounts.
Duplicate Delegates Report
Still, looking for further information?
Email us at support@phew.org.uk and we will be able to give further clarification on any questions.